Acceptable Use Policy:
Services provided by Hello Internet that reside outside of the United Kingdom must still abide these terms and must not be in violation of any relevant laws of hosting city, state and country. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Hello Internet and its employees from any claims resulting from the use of the service which damages the subscriber or any other party.
The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, are prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates' commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.
All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.
Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to Hello Internet upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections and provide such records to Hello Internet upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:
The following uses are prohibited on our network. Engaging in these activities on our services will result in an account and/or service suspension without notice.
Some network ports are blocked on our network, this is to ensure our services are not used maliciously and to protect machines from possible known vulnerabilities. Any port(s) may be added or removed to/from the list of blocks without prior notice to users.
Users who are targeted with frequent and/or disruptive attacks may have action taken against their service and/or account. If your service(s) are found to be impacting the experience of other users persistently, you will be notified via ticket and requested to prevent further damages from occurring or relocate to another provider.
Unlimited & unmetered claims have software and hardware limitations, and are subject to a discretionary fair use policy by our team. If you are using more of any resource than is considered realistic or reasonable for the relevant platform then you will be notified via ticket to reduce your usage. If a users usage of any resource imposes risk to the integrity of a platform, they may have their service(s) suspended to prevent any disruptions.
All accounts are protected by virtualization. The resources allocated to our clients through packages are not dedicated to the account, and no right to use the entirety of any resource is given. These are in place to lessen attack disruption and/or abusive behaviour from affecting other customers on the same node. If you are persistently reaching these limits, we may request that you upgrade your plan (if applicable) or move to a more powerful environment such as a VPS or dedicated server. We retain the right to change these limits without notice and to suspend service(s) that are persistently reaching their resource limits.
Outgoing mail on all of our cPanel host nodes are limited to 300 emails per hour on each individual account, this includes mailman lists and PHP mail. We retain the right to alter this limit without prior notice.
SSH access granted by Hello Internet is jailed to prevent access to unauthorized directories/binaries and damages to the host node. If you are found to be installing or running processes that are not meant for the platform you're placed on, those processes will be killed and your SSH access will be revoked. Severe and/or persistent abuse may result in an account suspension.
All host nodes run daily backups of accounts, the maximum retain period is 15 days. This process happens during off-peak hours and may cause a decrease in server performance during this time, we are not responsible for any performance decrease during the process. Accounts using more than 25 GB quota and/or 250,000 inodes are excluded from the backup process. We provide these backups as an emergency fail-safe and cannot guarantee their availability to users.
For shared & reseller accounts, backups older than 14 days in a user account may be removed from the server at our discretion.
You agree that we may remove impermissible data from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other users:
On our VPS platform, CPU, network and disk I/O are shared among other users on the same node. If your VPS is persistently using these resource(s) for a prolonged period of time and/or disrupting the experience of other users sharing the same node, we will notify you to reduce your usage via ticket. Severe cases may result in your VPS being rebooted, shutdown and/or suspended. Failure to acknowledge an abuse ticket will result in a suspension of your VPS.
As all VPS plans are unmanaged, we will only directly assist when the following are negatively affected for a user/server:
The following are acceptable providing they abide with the rest of this policy:
All dedicated servers are automatically securely wiped when they're cancelled/terminated, this involves overwriting the drive(s) with zeroes in order to ensure that any data that was present is not recoverable by the next user.
Any attempts to bypass, modify and/or disrupt the internal settings of the server will result in the server being suspended without prior notice. E.g entering the BIOS or modifying IPMI controls
Activities that result in damage to the server hardware are prohibited, and will result in the server being suspended without prior notice. E.g stress tools
As all dedicated servers are unmanaged, we will only directly assist when the following are negatively affected for a user/server:
*Any activity that results in attacks against our network may result in a suspension and/or termination.
**Use of these must be used cautiously as they can often be very CPU intensive.
+These sections are only separated for readability, the rest of our policies still apply wholely.