Knowledge Base

Spam Policy

Outgoing spam from our servers will not be tolerated. Spam is defined as unsolicited e-mail. All mailing lists must be double opt-in, meaning that clients must sign up and then verify their e-mail address to be added to your mailing list. Violations of this policy will result in service termination.

Spam found to be intentional will result in us sharing your name, e-mail address, phone number, address, IP address, signup domain, and PayPal e-mail address with partners, agencies and fraud services. Additionally, intentional unsolicited marketing emails will be billed at a rate of £1 per email or a nominal Admin charge of £75 which ever is deemed by our Abuse Manager.

We know intentional spam from unintentional spam. We know a password compromise from you sending an unsolicited marketing email for your company. How we do that is a trick of the trade, but there’s no room for false positive. If we terminate you for spamming, you did it and you know it.

Plenty of customers accidentally send spam due to compromised systems on their side, and we only terminate for that if we’ve been asking you to fix it forever and it just won’t stop happening.

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